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Table of Contents
ToggleOmnisend is a top pick for marketing automation platforms tailored to ecommerce stores, but is it right for your business?
In this review, we’ll cover everything about Omnisend: its key features, how they work, the platform’s main advantages and disadvantages, pricing, and more.
By the end, you’ll have all the details you need to decide if Omnisend suits your needs. If not, we’ll recommend some alternative options to consider.
What is Omnisend?
Omnisend is a marketing tool made especially for online sellers.
It helps you make email newsletters, send SMS marketing messages, and automate your marketing tasks.
From emails to SMS to push notifications, Omnisend covers a lot of ground in your marketing plan.
While there are other tools like it, Omnisend stands out for online stores. It has special features just for them, like ready-made automations for things like abandoned carts, connects well with online store platforms, and has tools specifically for ecommerce emails.
But there’s more to Omnisend that we really like.
It’s called “Omnisend” because it works across all your communication channels, not just email.
You can use it to manage and automate how you talk to your customers, no matter where they are. It doesn’t stop at emails – you can also send SMS messages, push notifications, and even use it for Google and Facebook Ads to reach your customers wherever they are online.
It’s a powerful tool for online sellers to connect with their customers in many different ways.
Omnisend Review: Main Features
Omnisend offers many features of marketing tools, including:
Email Marketing
You can make email campaigns and send them to your contacts with just a click. Making emails from scratch is hard, so Omnisend gives you templates to help. Pick a template you like, and you can change it to match your brand. If you run many online stores, you can share templates between them to save time.
If you can make email templates yourself, Omnisend has a drag-and-drop builder. It’s easy: you add content blocks to a simple interface to make your email. You can see how it will look on a computer or phone.
Omnisend lets you add products from your store into your emails without copying or pasting. The Product Picker takes you to your store, where you pick the products you want. It syncs them into your email, and you can change things like colors and text.
You can also make discount codes for your online stores using Omnisend. You can make these discounts in the email builder, and Omnisend will make them on your store for you. It supports different kinds of discounts, like percent-off, fixed-amount, and free shipping.
In your marketing emails, you can suggest products based on what customers have looked at or bought before. Omnisend helps with this by sending personalized product suggestions. Each person gets recommendations similar to what they’ve shown interest in on your site. This personal touch can turn first-time buyers into repeat customers.
Omnisend also lets you divide your email lists into smaller groups to make your marketing more effective. This process is called segmentation. You can group customers based on things like their shopping history or how much they usually spend. Then, you can create targeted campaigns that are more likely to get results. For example, you might want to promote expensive items to customers who often spend a lot.
Once you’ve set up your email campaigns, it’s important to see how well they’re doing. Omnisend provides tools to help with this. You can get detailed reports about your campaigns, like how many emails were sent, how many people clicked on them, and how much money they made. If a campaign isn’t doing well, you can make changes and keep an eye on the results.
One cool feature Omnisend offers is a map that shows where people are clicking on your emails around the world. It’s a fun way to see how your campaigns are doing globally and can help you spot trends in different regions.
SMS Marketing
SMS, or text messaging, is a popular way to reach customers, with over 4 billion active users worldwide. Omnisend makes it easy for e-commerce businesses to use SMS marketing.
You can send automated and personalized text messages to your customers using Omnichannel. The platform’s Automations library has many ready-made workflows, like reminders for abandoned carts, birthday greetings, order confirmations, and shipping updates. You can also send one-time campaigns for events like flash sales or popular items, and include links to your website in the SMS.
Omnisend allows you to send SMS messages to countries all around the world, with rates varying depending on the country. You can buy credits in bulk, such as $50, $100, or $200, and use them to send SMS campaigns easily. You can even add multimedia like GIFs or images to your messages.
To comply with regulations like the U.S. Telephone Consumer Protection Act (TCPA), Omnisend ensures customers can easily opt out of receiving SMS messages by replying STOP or clicking an unsubscribe link. Like with email marketing, you can see detailed reports about how your SMS marketing campaigns are performing.
You can interact with your customers through 2-way SMS messaging on Omnisend, thanks to its integration with Gorgias. Omnisend provides tools to help you collect phone numbers from online visitors. You can use popup forms or landing pages to build your SMS list, offering incentives like discounts or free shipping in exchange for customers’ contact information.
Web Push Notifications
Omnisend has a tool for sending push notifications to customers who agree to get them. Push notifications are pop-up messages that show up on a user’s web browser, and they’re a useful marketing tool. For example, you can send push notifications to remind your visitors about items they left in their cart and encourage them to finish their purchase, or you can send notifications confirming product orders and deliveries.
Omnisend makes it simple to create and send push notifications. Like email and SMS, push notifications work as a separate marketing channel, so you can track the sales they generate and compare their performance with other channels.
Omnisend Review: Interface & Ease of Use
Signing up for Omnisend is easy. You can register using your email or through Shopify or Google accounts. Once signed up, the first step is connecting your e-commerce store. Omnisend integrates with popular platforms like Shopify, BigCommerce, or WooCommerce. Then, you can start creating campaigns for different channels.
Omnisend has a simple user interface, but we feel it could benefit from more interactivity. Additionally, the campaign creation and editing tool might be challenging for new users.
Omnisend Review: Pricing
Omnisend offers three pricing tiers: Free, Standard, and Pro.
All plans offer the same automation features, but they differ in support, reporting, and usage limits.
The Free plan is completely free but limits you to 250 contacts, 500 emails/month, 60 SMS messages, and 500 web push notifications per month. Signing up does not require providing a credit card.
The Standard plan starts at $16/month for up to 500 contacts and 6,000 emails/month. You can adjust your usage limits based on your needs. All Standard plans are capped at 60 SMS sends, but you get unlimited web push notifications.
The Pro plan starts at $59/month for up to 2,500 contacts, unlimited email sends, and 3,933 SMS/month. The cost increases for more contacts or SMS messages. Pro users also get unlimited web push notifications, advanced reporting, and 24/7 priority support.
There might be a few other differences between the plans, but these are the main points. Check out the Omnisend pricing page for a detailed breakdown of each subscription.
Omnisend Customer Support
Omnisend provides around-the-clock customer support through live chat or email. Paid users have the option to reach out to the company’s support team for help with any issues they face on Omnisend, but this service is not available to free users. Having access to 24/7 support is one of the main benefits of using Omnisend.
Omnisend Review: Pros and Cons
Omnisend Pros
- Advanced automation capabilities.
- Seamless communication across multiple channels.
- Many integration options available.
- Beginner-friendly interface for quick setup.
- Comprehensive reporting for strategic decisions.
- Good customer support.
- Free plan with lots of features.
Omnisend Cons
- Limited email design options.
- High cost when upgrading from Standard to Pro plan.
Omnisend Alternatives
Klaviyo
Klaviyo offers an enhanced email template builder and advanced reporting features. Its email automation and signup form builder are top-notch for e-commerce brands.
MailerLite
MailerLite provides a reliable email template builder and an appealing free plan. Its free plans offer various features, including email automation builder, landing page builder, website builder (limited to 1), and form and pop-up builder. Additionally, opting for their paid plan unlocks even more advanced features.
ActiveCampaign
For robust and advanced marketing automation, ActiveCampaign is a standout choice. With 750+ integrations and 700+ pre-made email workflows, it empowers you to create targeted automation tailored to your audience.
Final thoughts on Omnisend Review
That wraps up our detailed look at Omnisend review.
In short, Omnisend is the top choice for ecommerce businesses looking for a marketing automation platform. Whether you’re focusing on email marketing alone or adding SMS and push notifications, Omnisend simplifies omnichannel marketing.
It offers everything online store owners require: excellent pre-built ecommerce automations, a versatile workflow builder, strong site tracking, seamless integration, email and SMS marketing tools, and more.
For new store owners with limited budgets, Omnisend is particularly appealing due to its generous free plan and flexible pricing options.
If you’re interested in trying it out, click the button below to sign up for free and explore its features firsthand.
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